Shipping policy

Last updated: August 14, 2026

How Our Store Works (On-Demand Production)

  • Our Fulfillment Partner: All items on our store are custom printed to order and shipped directly from our trusted UK-based production partner.

  • Turnaround/Production Time: Because items are custom-made just for you, please allow 3 to 5 business days for production and quality checking before your order is handed to the shipping carrier.

  • Order Modifications: Once your order is placed, it is automatically sent to the printing facility. We are unable to change sizes, designs, or delivery addresses after checkout.

UK Domestic Shipping

Once your order leaves the UK fulfillment centre, it is shipped via fully tracked services. Estimated delivery windows after the initial production time are:

  • Express Shipping: 1 - 3 business days via Royal Mail 24 Tracked.

  • Standard Shipping: 2 - 5 business days via Royal Mail 48 Tracked.

  • Courier Shipping: 1 - 2 business days via DX Courier.

International Shipping (Global Coverage)

We ship worldwide from the UK using tracked international services. Estimated delivery windows after production are:

  • Europe: 3 - 7 business days via DPD Courier or 6 - 21 business days via Royal Mail International Tracked.

  • United States: 3 - 5 business days via specialized USPS injection routing or 5 - 7 days via DPD Courier.

  • Rest of the World: 5 - 7 business days via DPD Courier or 6 - 21 business days via Royal Mail International Tracked.

Customs, Duties, and Import Taxes

  • Calculated at Checkout: Import duties, taxes, and customs fees are automatically estimated and added to your final order total when you check out.

  • No Extra Fees on Delivery: Because these costs are prepaid, the recipient will not be asked to pay any additional customs or clearance fees when the package arrives.

  • Non-Refundable: If an international order is returned or refunded, the customs duties and import taxes collected at checkout are subject to the carrier's and local tax authority's refund policies.

Split Shipments

  • Depending on the types of products ordered (e.g., a mix of t-shirts and mugs), your goods may be produced on different lines and packaged separately.

  • Do not worry if one part of your order arrives before the other; you will receive distinct tracking numbers for each parcel.

Damaged, Defective, or Misprinted Items

  • Since everything is handled by our third-party printing partner, errors can occasionally happen.

  • If your product arrives misprinted, damaged, or with quality issues, please send a clear photo of the garment and the print to shop@clothcat.com within 14 days of delivery so we can arrange a free replacement with our supplier.