Refund policy

Last updated: August 14, 2026

Print on Demand No-Refunds Policy

Because our products are custom printed and made-to-order just for you, we do not accept returns or issue refunds for change of mind, incorrect size selection, or buyer's remorse. All sales are final.

Exceptions for Damaged or Incorrect Items

We want you to love your order. We will gladly issue a free replacement or a full refund if your item arrives with any of the following issues:
  • Manufacturing Defects: The product has a physical tear, broken part, or clear structural flaw.
  • Printing Errors: The print is visibly smeared, misaligned, or uses the wrong design artwork.
  • Incorrect Items: You received a completely different size, colour, or product style than what you ordered.
  • Lost Packages: The shipping carrier officially confirms the package is lost in transit within the postal service refund period.

    How to Claim a Replacement or Refund

    1. Contact Support: Email us at shop@clothcat.com within 14 days of delivery.
    2. Provide Proof: Include your order number and clear, well-lit photos showing the defect or the incorrect item.
    3. Keep the Item: Do not mail the item back to us or the printing partner unless we explicitly ask you to do so.

    Order Cancellations

    Once an order is placed, it is automatically sent to our production partner. Because production begins almost immediately, we cannot cancel or change orders after they are submitted. Please double-check your design, sizing charts, and shipping address carefully before completing checkout.